Assured Protect is an authorised trading style of Assured Funding Ltd., which is an appointed representative of Connect IFA Ltd., which is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers. If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Should you have any queries please do not hesitate to contact us as Assured Protect.
It is our intention to provide you with a high level of customer service at all times.
If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to:
Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL
or call: 01708 676110.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.